In recent weeks, we have seen a heightened level of concern related to the spread of novel coronavirus (COVID-19). We recognize that this may be an unsettling time and want to assure you that BMO is taking action to safeguard the health and well-being of our customers, our employees and their families.
We are currently prioritizing assistance for cardholders who have travel bookings scheduled within the next seven (7) days. Customers with travel plans within the next seven (7) days are encouraged to contact the Rewards Redemption Center at 1-800-610-8987 for assistance between the hours of 8 a.m. – 8 p.m. Central, seven (7) days a week, excluding federal holidays. For the latest cancellation or change policy information, please visit the airline or other travel service provider’s website directly.